Consult on the implementation of a knowledge or content management
strategy: information architecture (DITA XML), automation tools, collaboration
Manage the migration of existing documentation
to a topic-based authoring
and single-source publishing system.
Provide the software for the production of small projects to minimize costs.
Interview subject matter experts to gather information for documentation.
Able to work with an Agile methodology on a software development team.
Write and edit technical documentation, marketing collateral, web copy,
employee and customer communications management.
Make step-by-step animated user tutorials and video.
Convert complex datasets into informative info-graphics.
Create searchable online knowledgebases and HELP systems.
Develop and manage a socially-enabled online support community.
Build and develop a technical communications department; hire and manage technical writers
and new media staff.